I am not sure how many of us heard about the Public Grievances services offered by Government of India and is brought to us by Department of Administrative Reforms & Public Grievances.
And as per Wikipedia it goes like this—The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through promotion of:
- Improvements in Government structures and processes.
- Citizen-friendly initiatives including redressal of public grievances.
- Documentation, incubation and dissemination of best practices.
- Codification and simplification of procedures.
- Networking with various agencies.
In short this is the nodal agency which look into the Grievances of Indian Citizen,but for this an Indian Citizen must lodge their Grievances with them and they have a very neat way for the Citizen to lodge the Grievances.
You can–Lodge Your Grievances,Put a reminder or Ask for Clarification on your past Grievances and Even check the status of your Grievances.
Now you all must be thinking why I am saying these things–Actually I had lodged a Grievance with this agency and to my surprise the Grievance was addressed and they even responded to it…When I saw their response I was just unable to believe that some system in Indian Government actually works though I lodged my Grievance on January 2013 and was replied on August 2013–after 7 months but still I was happy that it was address because as we all know it is India and process here takes hell lot of time…
So,I thought of highlighting this and make the common people aware of the facility….So,if you have any Grievances please don’t hesitate to lodge it afterall it is our right to ask the Government to look into our Grievances…But I really can’t guarantee the time frame it will need to get addressed… 😛
Now here is the response I received from the Department of Administrative Reforms and Public Grievances—Grievance Status(The Response)